If you don´t find an answer to your question on this page, please use the customer service form to contact our Customer Service team who will be happy to help you.

The email address you have provided will be used exclusively for the following purposes:
- As a username for logging in.
- For restoring your password if you ever forget it.
- For various communication, such as order and shipping confirmations.

Yes. We are happy to help you. Please contact us using our contact form, available at the foot of the page.

Yes. After you have clicked “Send order”, you can freely select the delivery date. For example, if you are going on holiday.
Please remember that deliveries are only possible from Monday to Friday. Please also ensure that you do not select a public holiday. If this nevertheless occurs, your delivery will take place on the following working day.

Yes. The ability to order online is just an additional option for placing orders conveniently at any time. Orders that you have initiated by telephone or through your regional manager can subsequently be viewed on your customer account. This also relates to previous orders, credit notes and delivery notes.

Unfortunately this option is not yet available. In the event of changes to your contact or payment details, please contact your Schwarzkopf Professional regional manager or our Customer Service.

Go to “My account” and select “Change password”. You will first be asked to enter your current password again. You then enter your new password and confirm it.

In rare cases, it is possible that our email communication may get filtered out by your email provider. In the first instance, please check your junk or spam folder. In order to avoid this in future, mark the emails that have been filtered out as “not spam”. If the email communication still fails to arrive, contrary to expectations, please contact your Schwarzkopf Professional regional manager or our Customer Service.

Unfortunately this option is not yet available. In the event of changes to your email address, please contact your Schwarzkopf Professional regional manager or our Customer Service.

In rare cases, it is possible that our email communication may get filtered out by your email provider. In the first instance, please check your junk or spam folder. In order to avoid this in future, mark the emails that have been filtered out as “not spam”. If the email communication still fails to arrive, contrary to expectations, please contact your Schwarzkopf Professional regional manager or our Customer Service.

Yes. We are available online 24 hours per day and 7 days per week.

Because we want to offer you perfect customer service and maximum flexibility. This includes allowing you to order in the manner most convenient for you: From your Schwarzkopf Professional regional manager, via telephone or online.

Unfortunately this option is not yet available. If you require special training courses for your salon, please contact your Schwarzkopf Professional regional manager.

Either use the navigation to go to the respective products, or enter the name or product number (e.g. 2210576) for the desired product in the search field at the top of the page. In both cases, you have the option of narrowing the list of products using additional filters.

Yes. To do this, click on the heart icon next to the item in the product list. You will then find all the favourite products on the Stock & Order page on your account homepage. The Stock & Order page also offers a further benefit. It allows you to specify a target stock for each product. If you additionally enter your current stock, the difference is automatically calculated, and you only need to add the products to the basket.

Yes. Your regional manager will be informed about your online orders in their own customer management system. In turn, you will also be able to use your account homepage to view orders that you have placed through your regional manager.

Your feedback is always welcome. Please uses the contact form for this purpose, or contact your Schwarzkopf Professional regional manager personally.

You can find an overview of your online orders in your account homepage. There your previous and current orders will be displayed, together with their order completion and delivery status. If you have any further questions, please contact your Customer Service employee.

Yes. After completing your registration in full, you will be able to order all Schwarzkopf Professional products online. Individual service and promotional articles may not always be visible, or may only be visible based on special promotions. For further information, please contact your Schwarzkopf Professional regional manager.

Yes. Your Schwarzkopf Professional regional manager will be happy to take your orders, just as before. The ability to order online is just an additional option for placing orders conveniently at any time. Orders placed through your regional manager can subsequently also be viewed on your account homepage.

Yes. Simply enter the desired quantity of the product in the quantity field to the right of the product in the overview, and click on “Add to basket”. This quantity you have entered is then immediately added to the basket.

No problem. Your shopping basket will stay as you left it, even if you need to stop or switch off your computer during the order process. As soon as you log in again, you can continue where you had to leave off. This allows you to easily start the order process in the morning and conveniently add further items over the course of the day.

No, unfortunately not. We are however planning to make this function available at a later date.

Yes. To do this, go to Order History on your account homepage, select the desired order and click “Print as PDF”. If this is not possible, please try again later, or log in using a different browser. In addition, you will always receive a confirmation via email when you place an order.

Our online services can be accessed via PC (desktop, laptop), Mac, tablets, and internet-capable mobiles and smartphones.

Yes. Irrespective of when you made your order, all status changes will be visible immediately. If this has not taken place after 60 minutes, please contact your Schwarzkopf Professional regional manager or our Customer Service.

Yes. Even orders that you have initiated by telephone or through your regional manager can subsequently be viewed under “My account”. This also relates to previous orders, credit notes and delivery notes.

No. Even orders that you have initiated by telephone or through your regional manager can subsequently be viewed on your customer account. This also relates to previous orders, credit notes and delivery notes.

We have set up a default to ensure that your data download as quickly as possible. You can change the selection to any time period you wish. Please note: The longer the time period, the longer your download will take.

If you are the owner (or the owner has confirmed that you are permitted to view the data), you can access all orders and invoices using the primary account – this can be found on your invoices. This will give you access to the salon information for all branches. If you do not have access to the primary account, please contact your Schwarzkopf Professional regional manager or our Customer Service.

Yes. To do this, click on “Select all” in the overview, and choose whether you wish to download as a PDF or Excel file.

Yes. To do this, select the desired order in your customer account and click “Print as PDF”. If this is not possible, please try again later, or log in using a different browser. In addition, you will always receive a confirmation via email when you place an order.

In order to gain access to all orders and invoices for a branch, please log in using the primary account – this can be found on your invoices. If you do not have access to the primary account, please contact your Schwarzkopf Professional regional manager or our Customer Service.

To print out invoices, please go to “My Orders & Invoices” section and click on “Invoices.” Please note that you need to be logged in. You can use filters to find the invoice, once found please click on “VIEW INVOICE.” Your invoice will be automatically downloaded. Open your downloaded document and print it out.

No. All prices are specified excluding value-added tax. The order overview therefore cannot be used as an invoice. You will receive an invoice including value-added tax with the delivery as usual.

Yes. As soon as you are logged in, you will see your individual net prices for all products in the shopping basket.

You will receive invoices with the delivery as usual. If you currently receive your invoices on paper, and if you would like shipping via email in future, please inform us of this. We will be happy to set up your account accordingly.